First, what kind of business do you run? Contractors and trades Electrical, HVAC, plumbing, roofing, general contractors and other trades Medical practice Dental, medical, eye care, med spa and aesthetics Other business Professional services, retail, property management, distribution and more
Part 1: Where the hours go
1. Across your whole team, hours a week on: writing quotes and estimates Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
2. Across your whole team, hours a week on: following up on new leads and open quotes Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
3. Across your whole team, hours a week on: chasing unpaid invoices, change orders and paperwork Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
4. Across your whole team, hours a week on: scheduling crews and customers, and sending reminders Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
5. Across your whole team, hours a week on: writing job notes and customer updates Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
6. Across your whole team, hours a week on: reading, sorting and answering email and messages Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
7. Across your whole team, hours a week on: re-typing data between estimating, accounting and field tools Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
Part 2: How ready you are
8. Which office suite does your business use? Mostly paper or personal email A mix of personal and business accounts A business plan, lightly used Microsoft 365 or Google Workspace, used by everyone
9. Does anyone on your team pay for an AI tool today? No one Someone uses a free tool One or two paid personal accounts A business plan shared by the team
10. Where do your jobs, customers and estimates live? Paper, whiteboards and heads Mostly spreadsheets A field-service or estimating app, partly used A job-management system everyone uses
11. Are your quoting and job processes written down? Not at all A few notes Some key processes Documented and followed
12. Who would own an AI project? No one has time Me, in my spare time Someone, without time set aside A named person with time set aside
13. How does your team feel about AI? Worried or resistant Mostly unaware Curious Asking for it
14. How often do you personally use AI tools? Never Tried it once or twice Weekly Daily
15. Monthly budget you'd consider for tools that save time Under $100 $100 to $300 $300 to $1,000 Over $1,000
Part 1: Where the hours go
1. Across your whole team, hours a week on: answering phones and returning calls and voicemails Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
2. Across your whole team, hours a week on: confirming appointments and filling cancellations Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
3. Across your whole team, hours a week on: recall and reactivation outreach to patients who are due or overdue Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
4. Across your whole team, hours a week on: insurance eligibility checks and prior authorizations Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
5. Across your whole team, hours a week on: claims, denials and patient balance follow-up Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
6. Across your whole team, hours a week on: provider charting and notes outside patient hours Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
7. Across your whole team, hours a week on: following up on treatment plans, consults and orders not yet booked Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
Part 2: How ready you are
8. Is your practice management or EHR system cloud-based? Paper charts or mostly paper Installed on our own server Cloud-based, but we use the basics Cloud-based, with integrations we use
9. Does anyone on your team use free AI tools with patient information? Yes, I'm fairly sure I don't know We've told them not to No, we use approved tools covered by a BAA
10. Do your technology vendors have signed business associate agreements (BAAs)? I don't know Some do Most do All do, and we review them yearly
11. How do you text or message patients today? We don't; phone only Manual texts from a staff phone Automated reminders only Two-way texting tied to our schedule
12. Who would own an AI project? No one has time Me, in my spare time Someone, without time set aside A named person with time set aside
13. How does your team feel about AI? Worried or resistant Mostly unaware Curious Asking for it
14. How often do you personally use AI tools? Never Tried it once or twice Weekly Daily
15. Monthly budget you'd consider for tools that save time Under $100 $100 to $300 $300 to $1,000 Over $1,000
Part 1: Where the hours go
1. Across your whole team, hours a week on: reading, sorting and answering email and messages Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
2. Across your whole team, hours a week on: writing quotes, estimates or proposals Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
3. Across your whole team, hours a week on: scheduling, rescheduling and reminders Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
4. Across your whole team, hours a week on: re-typing data from one system, form or document into another Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
5. Across your whole team, hours a week on: building reports or updates for you, the team or customers Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
6. Across your whole team, hours a week on: chasing follow-ups, unpaid invoices, missing paperwork and other tedious work Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
7. Across your whole team, hours a week on: answering the same customer questions over and over Under 2 hours 2 to 5 hours 5 to 10 hours More than 10 hours
Part 2: How ready you are
8. Which office suite does your business use? Mostly paper or personal email A mix of personal and business accounts A business plan, lightly used Microsoft 365 or Google Workspace business plan, used by everyone
9. Does anyone on your team pay for an AI tool today? No one Someone uses a free tool One or two paid personal accounts A business plan shared by the team
10. Where does your customer and job information live? Paper, heads and spreadsheets Mostly spreadsheets A system, but not kept up to date A CRM or job-management system everyone uses
11. Are your main processes written down? Not at all A few notes Some key processes Documented and followed
12. Who would own an AI project? No one has time Me, in my spare time Someone, without time set aside A named person with time set aside
13. How does your team feel about AI? Worried or resistant Mostly unaware Curious Asking for it
14. How often do you personally use AI tools? Never Tried it once or twice Weekly Daily
15. Monthly budget you'd consider for tools that save time Under $100 $100 to $300 $300 to $1,000 Over $1,000
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